Returns & Exchanges


Exchanges / Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase.


Please email us to to inform us about your wish to return or exchange your order.

To return an item, place the item securely in its original packaging and mail your return to the following address:

Blue Avenue
Av. Dom João II 129
4715-303 Braga



Returns must be sent back within 14 days upon receiving the package and in perfect original sale condition, unworn.

Unfortunately we are not able to cover the return shipping expenses so you will be responsible for paying for your own shipping for returning your item.

All goods are your responsibility once in your possession, so please handle them with extreme care and ensure that you send the package by a method that insures the value of the goods and with a reliable tracking service. We will not be responsible for any lost parcel.

After your return is received and processed, we will email you regarding if it was approved or not. If approved we will refund the value of the product or exchange it for another if available.

Exchanged items will be sent on a free delivery service. Please allow up to 5 working days to process your exchange. If there is any problem we will contact you via phone (if provided) or email. 

We cannot refund your original or return postage costs unless product is faulty/incorrect.

If your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns from countries outside of Europe EEA (European Economic Area) such as USA, UK, Switzerland, etc. might be subjected to import duties and taxes which will be deducted from the total refund ammount.


Sale items exchanges are not eligible for free delivery service.

Our free-shipping policy is disabled during the period of each sale.


Pre-sale items cannot be returned for a refund. Although exchanges for a different size of the same item (if available) can be made.


In case of dispute, the consumer can resort to this dispute resolution entity:
CIAB - Centro de Informação, Mediação e Arbitragem de Consumo
Rua D.Afonso Henriques nº1, 4700-030 Braga - Portugal. Tel: +351253617604. Web:

If you are a consumer living in another Member-State, please go to the European Consumer Centre Website   – where you will find the complaint form.

Legal name of business: Francisco André Faria de Oliveira
VAT number: PT268153361
Address: Rua Jacinto Vieira lote 14, 4705-131, Braga - Portugal

BLUE AVENUE © All rights reserved.