Terms and Conditions


Packages are sent by CTT Registered Mail (Portuguese Postal Services).
BLUE AVENUE practices free shipping.
BLUE AVENUE ships Worlwide. Although some countries are excluded due to customs restricions/problems. In that case please just contact us by e-mail or DM us on instagram and we will try to help you.


Exchanges will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase. We will not be responsible for wrong delivery adresses provided to us. For more help please contact:

Returns & Exchanges: 

Exchanges must be sent back within 14 days upon receiving the package and in perfect original sale condition, unworn. Tags must not be broken. If any of the previous requirements is not respected the product will be returned to the costumer.

We only refund your original or return postage costs if product is faulty.

So, in other circumstances, we do not refund your money. We only refund money by voucher valid for 3 years.

The shipping costs of the exchange will be charged to the costumer.

All goods are your responsibility once in your possession, so please handle them with extreme care and ensure that you send the package by a method which insures the value of the goods and with a reliable tracking service. We will not be responsible for any lost parcel. 


Sale items cannot be returned. That includes discount or promo codes.


Pre-sale items cannot be returned. Although exchanges for a different size of the same item can be made.


Our payment system is managed via PayPal, the world's leading online payment system.

Our website provides to the costumer a Bank Transfer payment solution, following the steps:

- checkout
- continue to payment method (after "costumer information")
- complete order (payment method section)
- costumer will be redirected to a new tab where he can choose bank transfer as payment method.


Payment needs to be made by money transfer to BLUE AVENUE bank account. Please request us the IBAN (and SWIFT) contacting us by e-mail or DM on instagram.

- email:
- instagram:
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